Out-of-Hours Call Answering Solutions
Never leave problem solving or potential new business opportunities until the morning
Customer demands and expectations are forever increasing; your phone can ring when you least expect or want it. The middle of the night. The early hours of the morning. While you’re away on holiday. When you’re in an important meeting. Or when the team is short staffed.
It’s difficult to do the million-and-one other things required to keep your business ticking over. After hours might look like catching up on admin, returning missed phone calls or planning future business progress. What if a call answering service could ease the burden of call interruptions to free up your time to finish the job?
PROVIDE QUICK AND EASY RESOLUTIONS
You may not want to be available to your customers 24/7, but that doesn’t mean they must be ignored for several hours. A call answering service operating 24/7 acts as a first responder to customers who may have a problem to solve or an urgent question. In most cases, they want someone to listen to them and put their mind at ease.
Whether you run a property management, or estate agent and lettings company, are a sole trader juggling all aspects of your business, or are someone who simply wants to provide an efficient service, a call handling solution ensures a positive impression is maintained out of hours.
OUT-OF-HOURS DESIGNED FOR YOUR BUSINESS
Choose an out-of-hours call handling solution that gives you peace of mind and delivers your customers the best possible service and value.
Simply forward your lines to the SMARTstrat team at a time to suit you, and we’ll look after your customers until you’re ready – or we can manage customer care 24/7. We can handle everything from message taking to advice, and problem solving to routing calls to third parties and emergency services. You gain the convenience and quality of an in-house team – at a fraction of the cost and commitment of employing out-of-hours or on-call staff.
EMERGENCY RESPONSE CALL HANDLING
When a situation is serious enough to warrant an emergency call, it needs an experienced handler. Why go to the expense of employing a 24/7 team when you can rely on us to manage even the most serious situations calmly, professionally and cost-effectively?
More than answering a call, there are times when someone will need to venture on-site to fix a situation. A professional call answerer can manage company procedures for implementing the right response at the right time to keep everyone safe, secure and happy.
What might feel like an emergency at the time can often be resolved the next day. To avoid unnecessary and expensive contractor callouts, if an issue can wait, SMARTstrat’s call answering PAs liaise with your teams to make sure problems are dealt with when convenient, saving unnecessary out-of-hours charges.
SMARTstrat’s call handlers are widely experienced with specialist training and common sense! Sometimes callers just need to talk to a friendly voice and hear a little practical logic.
What you get with an out-of-hours of emergency call answering package
- A bespoke package
- Never miss a call
- More qualified leads
- Personal customer service
- No call centre staff
- UK-based, English-speaking PAs
For more information about out-of-hours and emergency call answering packages, call 01257 429677 or email the team.
get in touch today!
Save time and money with professional call answering services that seamlessly integrate with your business and provide the exceptional service your customers deserve. With SMARTstrat, you’ll never miss a call or an opportunity again.