smart call answering
Don’t settle for missed calls or impersonal answering machines. Take the first step towards transforming customer interactions and maximising your business potential.
Ignoring incoming calls, whether outside working hours or due to being busy, can be detrimental to your business. It’s simple: if you can’t answer phone enquiries, you risk losing valuable revenue and tarnishing your reputation.
Studies show that a staggering 85% of customers won’t call back if their initial attempt goes unanswered. That means missed sales and money slipping away. Can you afford to let potential customers slip through your fingers?
Act now to ensure every call is answered promptly and professionally and no opportunity is left untapped.
Never let missed calls cost you – maximise your business potential with SMARTstrat’s reliable call answering service.
telephone calls overflow
For a business owner, hearing the telephone ring shouldn’t be a daunting experience. Every phone call offers an opportunity to engage with a new customer and grow your business. If your company is expanding, you may find your attempts to keep up with customer demand and intensifying telephone enquiries are failing. This a great problem, but for small business owners, missed phone calls can be detrimental to progress.
That’s where SMARTstrat comes in. When a customer calls and you can’t pick up, we will. Their call is flawlessly diverted to our telephone PAs and answered promptly and professionally as if they were in your office.
Fully briefed on your requirements before they pick up the phone, our team members are helpful and professional. They use their understanding of your business to ensure all callers receive the best possible service, leaving a positive first impression. The caller can be transferred to you or your team, or we’ll take a message and pass it on immediately by text or email.
Your callers will always receive efficient and reliable support, leaving them satisfied and confident in your business’s capabilities.
- FREE 7-day trial available
- Packages from £39/month
- Never miss a call
- No charge for unwanted sales calls
- Calls answered in your company name
- Diary management/appointment booking
- UK-based, English-speaking PAs
For more information about tailored call answering services, call 01257 429677 or email the team.
out-of-hours and bank holiday packages
Many business owners underestimate how much revenue is lost by failing to answer out-of-hours calls. To secure new business and maintain existing custom, you must be readily available for your customers when they need you – even during bank holidays or after normal working hours.
If you’re a business-to-consumer (B2C) organisation, many potential customers still prefer speaking to a real person over the phone. If a customer needs your services quickly, they expect a swift response. Companies serving business-to-business (B2B) customers can often expect you to eat, sleep and breathe your business 24/7!
The SMARTstrat out-of-hours and bank holiday call answering packages are ideal for small business owners or sole traders. When speaking with us, you can guarantee callers will receive the best possible service and end a call with a positive impression of your business. You’ll never miss a potential opportunity to support the growth of your business.
What you get with an out-of-hours and bank holiday package
- FREE 7-day trial available
- Packages start from £39/month
- Convenient customer management
- Messages taken and passed on promptly
- Personal customer service
- UK-based, English-speaking PAs
For more information about out-of-hours and bank holiday call answering packages, call 01257 429677 or send the team an email.
holiday cover call answering packages
As a business owner, it’s crucial to relax and unwind. Worrying about unanswered phones can make it challenging to truly enjoy downtime because the fear of missed opportunities can cast a shadow over any holiday. Gain peace of mind by entrusting our professionals to answer your calls while you’re away.
When you invest in a SMARTstrat holiday call answering package, we work closely with you to establish a tailored process that aligns with your business. Important calls can be re-routed and email summaries provided for non-urgent requests. Whatever your specific instructions, our professional telephone PAs have got you covered.
Lounge by the pool savouring an afternoon beverage of choice (or whatever your ideal holiday looks like), knowing your calls are being expertly handled. We’ll even take care of pesky sales calls, sparing you from unwanted interruptions.
With SMARTstrat, you can finally let go of phone-related worries and fully immerse yourself in well-deserved relaxation. So kick back, unwind, and leave the call answering to us.
What you get with a holiday cover package
- A bespoke package
- Never miss a call
- A full message service
- Customised brief management
- Personal customer service
- UK-based, English-speaking PAs
For more information about holiday call answering packages, call 01257 429677 or email the team.
telephone enquiry handling packages
When a potential customer takes the initiative to contact your business, how they are received and their message handled becomes the turning point in determining whether you secure a new order or risk losing valuable opportunities.
Time constraints and budget limitations often impede small business owners from providing comprehensive customer service training to their teams. The result can lead to poor call handling and, ultimately, lost business.
Protect your business by enlisting the services of qualified call handlers who will professionally represent your company and proficiently manage customer enquiries. With SMARTstrat, we collaborate closely with you to create a tailored questionnaire, ensuring we ask the right questions. We’ll gather and record all relevant information to clarify the nature of each call and enable you to prioritise your response. This helps your customers believe they are engaging directly with your business and perceive a positive image.
What you get with a telephone enquiry handling package
- A FREE 7-day trial
- Packages start from £49
- Never miss a call
- Full enquiry details processed for immediate action
- Personal customer service
- UK-based, English-speaking PAs
For more information about telephone enquiry packages, call 01257 429677 or email the team.