Pay as you Go Customer Service
Choose a call answering solution that meets the exact needs of your business
Sometimes there’s no happy medium. There could be periods when your business is too busy and there aren’t enough people to handle customer enquiries. Then there are phases when business is quiet and staff sit around twiddling their thumbs. Unpredictable seasonal campaigns and market trends can play havoc with recruitment drives, training and keeping personnel engaged and productive.
What if you didn’t have to worry about being under or over-staffed? Or about paying expensive monthly retainers to external customer service support teams trying to plug the service gaps? What if upset customers due to slow or inefficient query handling were a thing of the past?
Introducing the SMARTstrat Pay as You Go (PAYG) customer service support. It’s a proactive solution that charges for each customer service action – a phone call taken, an email answered, an online chat discussion or a social media query solved.
Now there’s a cost-effective service fit for purpose.
PRECISION BILLING
Instead of continually recruiting and training temporary staff, replacing burnt-out customer service specialists or rectifying incorrect call numbers, a skilled, outsourced customer service team can handle customer queries on demand.
A PREDICTABILITY THAT MEANS PROFITABILITY
When a summer sale boosts enquiries tenfold, you can be sure all customer engagement is handled promptly and efficiently. At the same time, say no to expensive monthly retainers during the quieter weeks or months when business temporarily slows.
A PAYG service offers annual flexibility to dial up or dial down the level of support you need.
Predictable and profitable customer service.
ENHANCED CUSTOMER SUPPORT
Getting to know the needs of your business and your customers intimately ensures you gain a service that includes a huge range of additional features, including:
- Price matching
- Handling delivery enquiries
- Liaising with couriers
- Scheduling returns
- Organising customer refunds
- Advising on stock availability
Whichever industry you operate your business in and whatever your processes, let the SMARTstrat customer service team, as your outsourced in-house team, take care of all customer fulfilment requirements.
What you get with a PAYG call answering package
- A bespoke package
- Never miss a call
- More qualified leads
- Personal customer service
- UK-based, English-speaking PAs
For more information about pay-as-you-go call answering packages, call 01257 429677 or email the team.
get in touch today!
Save time and money with professional call answering services that seamlessly integrate with your business and provide the exceptional service your customers deserve. With SMARTstrat, you’ll never miss a call or an opportunity again.