We handle your property calls with professional triage that prevents unnecessary contractor callouts, protects landlord costs and keeps tenants reassured. We also support busy periods when you need a helping hand by handling higher call volumes, booking in viewings and scheduling appointments.
Your Property Business Calls Handled Professionally, 24/7
24/7 emergency triage and out-of-hours call answering by UK-based call handling experts trained in property management.
24/7 support
Trusted by property managers
UK-based team
Over 15 years experience
Reclaim your time & energy
Late-night calls disrupt your evenings, weekends and holidays. Running a successful property business shouldn’t mean sacrificing your life outside of work.
Reduce Costly Contractor Callouts
Without proper triage, you’re paying for contractors to fix problems tenants could resolve themselves. That broken boiler might just need repressurising. The “electricity emergency” is often a tripped fuse box.
No More Missed Business Opportunities
Over 85% of people won’t call back if you miss their first call. Every lost call could mean a lost landlord or tenant. There’s a smarter way to protect your time, cut costs and capture every opportunity.
THE SMARTSTRAT SOLUTION
Professional Triage That Actually Saves Money
Our UK-based team becomes a seamless extension of your business, handling calls exactly as you would. We follow your processes, use your systems, and speak in your brand voice. Callers never know they’re speaking to a third party.
How It Works
We Answer in Your Name
Your calls forward to our team at the times you choose. We greet every caller professionally using your business name, making the experience completely seamless.
We Assess Every Issue
Our property-trained call handling team asks the right questions to determine urgency. We apply your triage rules and priorities to decide if it’s an emergency or can safely wait.
We Guide Tenants to Self-Resolve
Many issues don’t need a contractor. We guide tenants through simple fixes like repressurising boilers, checking fuse boxes, or locating stopcocks. We even collect video evidence when needed.
We Take the Right Action
Genuine emergencies are escalated immediately to your on-call team or trusted contractors. Non-urgent matters are logged for follow-up during office hours. You’re updated with every outcome without unnecessary disturbance.
what we handle
Emergency Triage
Burst pipes and leaks • Fire alarms and smoke detectors • Heating failures • Lockouts • Electrical faults • Gas leaks
Routine Maintenance
Boiler issues • Appliance breakdowns • Contractor coordination • Appointment scheduling • Video evidence collection
Tenant Support
Rent and tenancy queries • Self-resolution guidance • Complaint logging and escalation
Business Support
Appointment scheduling for viewings and valuations • New enquiry capture • Overflow handling • Out-of-hours bookings
Why Property Managers Choose SMARTstrat
Enjoy True Work–Life Balance
Your evenings, weekends and holidays are yours again. SMARTstrat takes every tenant and maintenance call 24/7, ensuring nothing urgent slips through while you enjoy uninterrupted personal time. You stay in control, without being constantly on call.
Capture Every Opportunity to Grow
Missed calls mean missed revenue. With SMARTstrat, every enquiry is answered in your name, from new landlord instructions to weekend viewing requests. We help you convert interest into appointments, even when your team’s out on viewings or it’s outside office hours.
Amazing Customer Service
The last thing you need is to be summoned out to fix a situation that, in truth, will likely keep until the morning or could easily be fixed by someone else. The SMARTstrat team have been looking after property portfolios for many years, so nothing fazes us. We know exactly what it takes to protect your service levels and reputation and to keep your tenants calm, reassured and safe when they call.
Cut Costs with Smarter Call Handling
We don’t just answer calls, we filter them intelligently. Our property-trained team triages every issue to prevent unnecessary contractor visits, saving your landlords money and protecting your bottom line. Real emergencies get swift attention; everything else is logged efficiently for later.
UK-Based Property Call Handling Experts
No offshore call centres. No scripts. Just a friendly, knowledgeable UK team with over 15 years’ experience supporting property professionals. We speak your language, follow your processes, and protect your reputation.
Tailored Service Built Around You
From simple message taking to full emergency triage, every SMARTstrat setup is bespoke. We integrate with your booking systems, your processes, and your brand voice — so the experience feels completely seamless for your tenants and landlords.
Real Results
Andrew Cuckill from Aubrey Lee Lettings was exhausted by constant after-hours maintenance calls. Most weren’t emergencies.
We provided tailored 24/7 call handling that mirrored his existing processes, triaged each issue, and only contacted contractors when truly needed.
“Since working with SMARTstrat, I’ve had peace of mind knowing that calls are handled professionally, tenants are looked after, and costs are controlled. SMARTstrat has become an essential part of how we run our business.”
— Andrew Cuckill, Aubrey Lee Lettings
property sectors we serve
Residential Lettings & Property Management • Sales & Lettings Agencies • Student Accommodation • Social Housing & Block Management
FAQs
Our average response time is under two minutes.
No. We answer using your business name and speak in your brand voice. The experience feels completely seamless.
Yes. We can access your preferred calendar systems (Google Calendar, Outlook, property-specific CRM platforms) to book viewings, schedule valuations and arrange appointments directly.
We offer flexible pricing based on call volumes and service requirements. You only pay for calls handled, making it far more cost-effective than hiring full-time staff. Prices start from as little as £39 per month. Contact us for a tailored quote based on your needs.
get started
Getting Started is Simple. Try Free for 7 Days.
Experience professional property call answering with no obligation. See how SMARTstrat protects your time, reduces callouts and captures every opportunity.