faqs
The best telephone call answering service will depend on the size of your business, your individual requirements and your objectives.
For example, small enterprises and growing businesses benefit most from our call enquiry handling service.
If time and budget are limited, it can be challenging for small business owners to train their team members to answer calls appropriately. This can result in a poor experience for potential customers and maybe even lost leads.
Using a call enquiry handling service guarantees your calls are answered professionally and your business is represented the way you want.
Alternatively, you may be looking for a service to answer important calls when you’re on holiday or to answer calls outside your normal opening hours. With that in mind, an out-of-hours or bank holiday package is ideal, ensuring customers can always reach you.
Finally, business owners struggling to keep up with a high number of enquiries may benefit from a call overflow service. When you can’t pick up the phone, a call is diverted to a member of our team who will be fully briefed on how to respond to all enquiries. Using professionalism and knowledge, they ensure every caller has a positive experience.
Every call handling package can be tailored to your needs. With a team of professionals on hand to do the job, you’ll never miss another opportunity.
The cost of a phone answering service can vary. Every SMARTstrat phone answering package varies in price according to the requirements of your business and starts from as little as £39/month.
We understand that one size doesn’t fit all, which is why we offer a customisable service for each client. Tailored solutions meet your business’s requirements, whether call answering, overflow call control, expert lead management or emergency response call handling.
SMARTstrat provides bespoke answering services to suit the needs of any medical practice.
A doctor’s call answering service offers a range of benefits to optimise and improve the day-to-day operations of a practice and, most importantly, patient care.
Our answering services go beyond simply answering the phone. We can schedule and remind patients of their appointments, handle confidential messaging, as well as carry out patient outreach and registration support.
A doctor’s answering service not only removes the need for an in-house receptionist. It also reduces operating expenses, decreases patient waiting times and boosts patient satisfaction, creating additional time and privacy for doctors.
Receptionists are the first voice a caller hears when contacting a company, so professionalism and knowledge are paramount.
When the phone rings, a receptionist should answer it politely, in a friendly and confident manner, being mindful that they represent an entire company. Callers will likely judge a firm based on their interaction with a receptionist – positively or negatively.
If a caller is spoken to in an impolite or disrespectful way, they are prone to take their custom elsewhere. If they think the person answering the call is hesitant or lacks knowledge, your company risks appearing amateurish.
At SMARTstrat, our receptionist team is fully briefed on your requirements before answering. They are helpful, professional and have a level of understanding about your business to guarantee every caller receives the best possible service and takes away a positive impression.
Despite living in a digital age, statistics show that individuals still prefer to call a company rather than send an email or enquire online. With that in mind, it has never been more important for staff who answer the phone to do so professionally and courteously.
Unfortunately, many staff do not receive proper training to handle incoming calls knowledgeably and professionally. This is often due to budget and time restraints, particularly for micro, small and medium-sized companies. Fortunately, many mistakes made over the phone can be avoided by outsourcing to a skilled team.
At SMARTstrat, we understand the importance of answering calls and creating the right impression first time. All team members are trained and briefed before answering a call on behalf of your business. They speak clearly and confidently and know how to transfer a call, place one on hold or take a message on your behalf.
The cost of a medical call answering service can vary and the level of service will depend on the business’s needs, budget and operating hours.
SMARTstrat offers a broad range of medical call answering packages to suit your business objectives. Call answering packages start from £39/month with many additional features to customise solutions, ensuring a professional and helpful telephone operative greets your patients.
Call centre solutions can be great if your business receives a high number of daily calls.
Costs can vary and spiral much higher than expected if left unmanaged. Many SMEs struggle to maintain the budget required for a call centre, which is why ad hoc outsourced solutions can offer a more cost-effective solution.
SMARTstrat’s telephone answering service is specifically designed to save you time and money and ensures you never miss an important call again. Each call handling package effectively allows you to create a call centre without needing additional staff, paying only for the time spent answering calls you receive.