smart payg customer service model
The new service from SMARTstrat, a new model in customer service.
You know the story – too few staff to properly handle customer service enquiries when business is going crazy. Too many staff sat idle when you’re quiet.
And you’ll know too how damaging that can be to your reputation and to your bottom line. The frustrating and unpredictable seasonal or campaign recruitment merry-go-round.
What if you didn’t have to continually worry about being under or over staffed? Or upsetting customers with slow or inefficient query handling? Or paying expensive monthly retainers to external customer service support teams as you try to plug the service gaps?
What if you only paid per customer service action? Per social media query solved, email answered, call taken, online chat handled?
It’s called PAYG Customer Service from SMARTstrat.
precision billing
Instead of having to continually recruit and train new temps, replace burnt out customer service specialists. And instead of somehow trying to predict contact volumes (and the staff numbers to handle them) now every customer query is instantly handled by a member of our skilled, fully trained, customer support team – on demand.
a predictability that means profitability
So when one of our clients enjoys a 10x summer sales boost they can be absolutely sure that every customer enquiry is properly handled.
At the same time they can rest easy in the winter knowing that they’re not stuck on an expensive retainer while business has temporarily slowed.
And ALL the time they can be sure that their customers are in the safest of hands.
Predictable and profitable customer service.
faqs
A telephone answering service is a provider that answers calls on behalf of your business.
When someone dials your company’s number, the call is directed to a specialist operative who answers using your business’ name.
This service is the same as having an in-house receptionist; your operative can take messages, transfer calls and follow essential processes.
It will not only save your business time and money; it also ensures that you are always available for customers.
In short, a telephone answering service is similar to having your own call centre, but removes the need to hire additional staff.
Instead you pay only for the time spent answering your calls.
There is a range of call handling services available, starting with basic enquiry handling where calls will be answered, and a name and number taken before the caller will be told you will get back to them.
This message will then be transferred directly to you.
There is however a choice of other services available to suit your businesses requirements:
- Telephone call overflow
- Out of hours and Bank Holiday
- Holiday cover
A telephone answering service is a provider that answers calls on behalf of your business.
When someone dials your company’s number, the call is directed to a specialist operative who answers using your business’ name.
This service is the same as having an in-house receptionist; your operative can take messages, transfer calls and follow essential processes.
It will not only save your business time and money; it also ensures that you are always available for customers.
In short, a telephone answering service is similar to having your own call centre, but removes the need to hire additional staff.
Instead you pay only for the time spent answering your calls.
There is a range of call handling services available, starting with basic enquiry handling where calls will be answered, and a name and number taken before the caller will be told you will get back to them.
This message will then be transferred directly to you.
There is however a choice of other services available to suit your businesses requirements:
- Telephone call overflow
- Out of hours and Bank Holiday
- Holiday cover
A telephone answering service is a provider that answers calls on behalf of your business.
When someone dials your company’s number, the call is directed to a specialist operative who answers using your business’ name.
This service is the same as having an in-house receptionist; your operative can take messages, transfer calls and follow essential processes.
It will not only save your business time and money; it also ensures that you are always available for customers.
In short, a telephone answering service is similar to having your own call centre, but removes the need to hire additional staff.
Instead you pay only for the time spent answering your calls.
There is a range of call handling services available, starting with basic enquiry handling where calls will be answered, and a name and number taken before the caller will be told you will get back to them.
This message will then be transferred directly to you.
There is however a choice of other services available to suit your businesses requirements:
- Telephone call overflow
- Out of hours and Bank Holiday
- Holiday cover
SMARTstrat provides bespoke answering services to suit the needs of any medical practice.
Answering services offer a doctor’s offices a range of benefits that can optimise and improve a practice’s day-to-day operations and, most importantly, patient care.
Our answering services go beyond simply answering the phone; we can schedule and remind patient of appointments, handle confidential messaging as well as carry out patient outreach and registration.
Our answering service not only removes the need for an in-house receptionist.
It reduces a series of operating expenses, decreases patient waiting times and consequently boosts patient satisfaction as well as creating additional time and privacy for a doctor.
Receptionists are the first voice a caller hears when contacting a company, which is why their ability to be professional and helpful is essential.
When answering, receptionists should be polite, friendly, confident and mindful that in that moment they are representing an entire company.
Callers are likely to judge a firm based on their interaction with a receptionist, which could colour their view of an entire organisation.
If they are spoken to in an impolite, or disrespectful, manner then it is likely they will take their custom elsewhere. Equally, if they feel that a person they are speaking to is hesitant then your company risks appearing unprofessional. At SMARTstrat, our receptionist team is fully briefed on your requirements before answering.
They will use helpfulness, professionalism and an understanding of your business to guarantee every caller not only receives the best possible service but is also left with a positive impression.
Despite living in a digital age, statistics show that individuals still prefer to call a company rather than email or make an enquiry online.
With that in mind, it has never been more important for staff answering the phone to do so in a professional manner.
Unfortunately, most staff are not briefed how to, perhaps due to budget and time restraints – particularly in small to medium-sized companies.
However, an avoidable mistake when answering a professional call can have a long-lasting and damaging impact.
At SMARTstrat, we understand the importance of answering professional calls and creating the right first impression.
All members of our team are trained and briefed before answering a call on behalf of your business.
Professional calls require the appropriate response, which is why our staff always answer by introducing themselves and your company to ensure the caller knows they have contacted the correct place.
They speak clearly and confidently, and know how to transfer a call, place one on hold or take a message on your behalf.
We offer a broad range of medical call answering packages at SMARTstrat to suit your business needs.
The majority start from as little as £30/month, but we understand you may benefit from a more customised service which is why we offer bespoke solutions.
Our tailored packages are created to meet your individual requirements, ensuring your patients are greeted by a professional and helpful telephone operative.
Call centres can be great if your business receives a high volume of calls daily.
However the price of one can quickly exceed expectation.
SME’s may struggle to budget for the costs of a call centre, which is why SMARTstrat offers a more cost-effective solution.
Our telephone answering service is specifically designed to not only save you both time and money, but also ensures you never miss an important call again.
SMARTstrat packages allow you to effectively create your own call centre without the need to employ additional staff, instead paying only for the time spent answering calls you receive.