case studies

As a result of working with SMARTstrat, new enquiries recorded are up by 50% and occupancy is up by 20%. We are delighted with the levels of service and impressive ROI for our business.

Your involvement in this so far has been brilliant. I have to say I was skeptical at first because we’ve had such poor service in the past and everyone has promised things and not delivered. You’ve got great judgement and I’ve been really impressed.

We use SmartStrat services and we love them, top notch call handling and it allows us to focus on other things and just get back to people when we can. We use it even when we are all in the office and free.

SMARTstrat handle the overflow calls for all of our homes 24/7, ensuring all calls are answered and enquiries directed to the appropriate people

Furthermore, by managing ALL new enquiries for the group they have increased our enquiry and show around levels significantly and consistently providing Millennium with and abundance of potential new residents.

SMARTstrat support us with lead management services during our regular marketing campaigns.

The provide a structured and effective process which ensures leads are handle swiftly, effectively and thoroughly. This helps us book more sales meetings and in turn convert more business.

We started using SMARTstrat after being badly let down by two major help desk providers. They are everything that the bigger players are not. Flexible, accommodating, caring and above all, they don’t over promise and under deliver. Nicola and her team always go the extra mile.

SMARTstrat offers a fantastic service. We recently started using them and our clients wouldn’t know they are through to a call centre, they are that professional!

SMARTstrat has been taking care of our after-hours and emergency maintenance calls, for several years now, and we couldn’t be happier with their services. With their extensive expertise, they meticulously assess and address all maintenance issues, promptly logging non-urgent or routine requests for the next working day while efficiently handling emergency callouts. This approach ensures the safety of our tenants and properties, while minimising our landlords’ expenses by only charging for essential emergency repairs.

We highly recommend SMARTstrat for their exceptional property management skills.

SMARTstrat handle the calls for our charity 24/7. They ensure that our service users experience a warm and friendly welcome over the phone alongside efficient administration and booking of meal requirements. They provide meticulous attention to detail and go above and beyond to support our service users during what can often be, a very difficult time.

Handing over my phone calls to SMARTstrat has meant I can not only carry out on site jobs efficiently without being disturbed and ensure that my customers always have a friendly, helpful person answering their calls but I also do not miss out on valuable new business opportunities.